1. RE-ORDERING - Customers wishing to hire the same cleaner after day one, should place further orders with management and NOT with our cleaner, as she/he may already have been assigned to another customer. Failure to comply with this may result in placement fees being charged
2. CANCELLATION - Customers will be required to pay a fee of half the daily tariff if an order for a cleaner is cancelled after 2 pm on the day prior to the cleaner being assigned. A cleaner already assigned might not be reachable after this time. The cleaner is reimbursed for transport and time spent. Every effort will be made to contact the cleaner to avoid this charge.
3. PAYMENT TERMS - Customers are required to pay the company and not the cleaner. Regular customers should please ensure that payment for the full month is done by the 25th of each month. Please note that the service could be suspended if payment does not reach DIAL A MAID by the last day of the month. New customers, once-offs and casual customers are required to PAY IN FULL IN ADVANCE for all days.
4. CASH IS STRICTLY NOT ACCEPTED - Bank deposits or electronic transfers with clear references are the required methods of payment. To ensure that your statement of account in our books is credited, please use your name as reference or the invoice number. Please fax or e-mail your proof of payment to our offices.
5. PLACEMENTS - Customers are requested NOT TO OFFER EMPLOYMENT to our staff. Since the screening process of cleaners is costly, a placement fee will be charged. Payment of the placement fee is due before the cleaner resumes work. The customer is required to collect the new employee from our offices on day one and to provide proof of payment. We have a separate placement division with its own placement register and customers are requested to follow this route to save on costs and avoid an unpleasant situation. *Charges exclude VAT. Should a customer / previous customer purposefully conceal the fact that a DIAL A MAID staff member has been, or is being privately employed by that customer on a full-time or casual basis, whether that employee is still currently employed by DIAL A MAID or has resigned, absconded or even been dismissed, or is being hired from a competitor within a period of 6 months from the last day on which that customer hired that DIAL A MAID employee, DIAL A MAID will charge the full placement fee. We act harshly against previous and current customers who adopt this unethical practice and instruct our attorneys to sue if the fee is not paid. Customers are URGED TO NOTIFY DIAL A MAID of any employment intentions, to avoid an investigation if it is suspected that an undisclosed placement has occurred. DIAL A MAID reserves the right to carry out an investigation if it is suspected that a cleaner might be working privately for a customer / previous customer while in DIAL A MAID’s employ, or if a customer discontinues use of the service and this coincides with that cleaner absconding or resigning shortly thereafter.
6. OUTSTANDING PAYMENTS - In the event that a debt / placement fee is not paid timeously, the customer will be liable for interest thereon at 2% per month from invoice date, as well as all tracing and/or legal costs incurred by DIAL A MAID on attorney and own client basis, once the debt is handed over to its attorneys for collection.
7. WORK HOURS- Our employees will work for 8 hours from arrival with a 30 minute lunch break.
8. SURETY - Should the customer be a sole trader or a close corporation, the owner/sole trader or member of the close corporation hereby binds him/herself in his/her personal capacity as surety for a Co-Principal Debtor in solidum with the customer of all his/her/its obligations under this agreement.
9. INDEMNITY – DIAL A MAID hires its employee to a customer at that customer’s risk and thus accepts no liability for damages or losses. Although staff is well screened prior to employment and thefts seldom occur, DIAL A MAID will supply all necessary info if theft is suspected. Despite Dial A Maid’s willingness to prosecute to maintain credibility, the SA Police insists on the “victim” (customer) laying the charge. The customer also indemnifies DIAL A MAID against any claim which might arise.
10. DIAL A MAID reserves the right to increase fees annually on 01 January and to amend the Conditions of Service. Although Government increases domestic wages on 1 December, cleaning staff will receive their increases on 01 January. Such changes will override the fees and conditions prevailing when a customer first registered as a service user with DIAL A MAID. Customers will be notified of any amended conditions and those conditions will always appear on the back of invoices.